At Callie Treks, we want you to be completely satisfied with your purchase. This Returns & Refund Policy explains the conditions under which you may return products and request refunds. By placing an order with us, you agree to this policy.
Returns
You may request a return under the following conditions:
- The item received is damaged, defective, or incorrect.
- You notify us within 7 days of receiving the order.
- The product is unused, in its original condition, and returned with original packaging, tags, and accessories.
Items not eligible for return include:
- Products damaged due to misuse, negligence, or improper handling.
- Items returned without original packaging or in used condition.
- Customized or special-order items.
Refunds
- Refunds are only issued once the returned item has been inspected and approved by our team.
- Refund processing times may vary depending on your location and the banking system.
Return Process
To initiate a return:
- Contact us at [email protected] within 7 days of receiving your order.
- Provide your order details, reason for return, and photos of the product if applicable.
- Our team will guide you through the return shipping process.
Please note: Return shipping costs may be the responsibility of the customer unless the product is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us immediately at [email protected] with supporting photos. We will arrange for a replacement or refund at no additional cost.
Contact Us
For any questions about this Returns & Refund Policy, please contact us at:
Email: [email protected]