At Callie Treks, we are committed to delivering your orders quickly and securely, no matter where you are in the world. This Shipping Policy explains how we process, handle, and deliver shipments.
Worldwide Shipping
- Callie Treks ships products to customers worldwide.
- Delivery availability may vary depending on local courier services in certain regions.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- You will receive an order confirmation email with details of your purchase.
- Processing times may be longer during peak seasons, holidays, or due to unforeseen circumstances.
Delivery Time
- Delivery times vary depending on your location and courier service availability.
- Estimated delivery timeframe: 7–21 business days (may vary by region).
- Please note that delays caused by customs, natural events, or logistics providers are beyond our control.
Shipping Costs
- Shipping fees (if applicable) are calculated at checkout and depend on your delivery location and product weight/size.
- Any customs duties, taxes, or import charges are the responsibility of the customer.
Payment Method
- Callie Treks accepts Cash on Delivery (COD) only.
- Customers must pay the full order amount in cash at the time of delivery.
Order Tracking
- Once your order has been shipped, we will provide tracking details (if available) so you can monitor the status of your delivery.
Failed Delivery Attempts
- If a customer is unavailable to receive the order, the courier may attempt redelivery or contact you for further instructions.
- Orders may be canceled if payment is not made upon delivery.
Damaged or Lost Packages
- If your package is damaged upon arrival, please contact us immediately at [email protected] with photos of the product and packaging.
- If your order is lost in transit, we will work with the courier to resolve the issue or arrange a replacement/refund.
Contact Us
If you have any questions or concerns about this Shipping Policy, please reach out to us at:
Email: [email protected]